Refund policy

💕 Blushery Returns & Exchanges Policy 💌

We totally get it — sometimes things just don’t work out. If you’ve had a change of heart, here's how we can help:

🌸 Change of Mind Returns & Exchanges

We accept returns and exchanges due to change of mind — we’re cool like that — as long as you contact us within 7 days of receiving your order.

Just pop us an email at brooklyn@blusheryaustralia.com and we’ll walk you through it.

After 7 days, we assume you love your goodies and want to keep them forever! 😘 That means we can’t offer a refund, exchange, or replacement past that point — so please get in touch quickly if you’re not 100% happy.

🚫 A Few Exceptions (Sorry, no take-backs!)

  • Earrings (for hygiene reasons)
  • Personalised items (made just for you!)
  • Sale items (already a steal!)
    These are final sale and can’t be returned or exchanged, no matter what.

📦 Sending It Back

  • You’ll need to cover the return postage — we wish we could do it all, but we’re still a little biz!
  • If you're exchanging something, you’ll also need to cover the shipping for the new item to come out to you.

💰 Refund Details

  • We’ll refund the cost of the item only — original shipping fees are non-refundable.
  • If your order qualified for free shipping (over $60), your refund will be $10 less to help cover what we paid to send it your way (yep, “free shipping” still costs us every time 😅).

Items must be:

  • In original condition
  • Unused
  • In original packaging

Please return items to:
Blushery
75 Jindabyne Court, Greenbank QLD 4124

🛠️ Faulty Items & Product Warranty

We stand behind our handmade goodies, so if something's gone wrong — we’ve got you!

✨ Our Promise:

 

For items under $15: Refund, store credit, or gift card if it breaks within 6 months
For items over $15: Free replacement if it breaks within 1 year

“Breakage” means: something gave way because of a fault in the item.
Doesn’t include: being dropped, crushed, melted in a hot car (yes, it happens!), or jumbled at the bottom of a chaotic handbag 😅

😬 Did We Mess Up?

If we made an error — wrong item, missing item, or a little oops during the handmade process — we're on it.

Email us within 7 days at brooklyn@blusheryaustralia.com and we’ll send the correct item with love (and postage on us!). We may include a return envelope so you can send the wrong item back — super easy!

Thanks for shopping with Blushery — we’re so grateful to have you here. 💖

Got questions? Don’t be shy — reach out anytime at brooklyn@blusheryaustralia.com.