Shipping & Returns Policies
🚚✨ Blushery Shipping Info
Whether you're spoiling yourself or gifting someone special, here's the lowdown on how your Blushery goodies make their way from our hands to yours — with love and care every step of the way 💝
⏳ Processing Time
All orders — standard or express — are handed over to Australia Post within 3–5 business days.
We’re a busy little online boutique with a constant stream of sparkle to send out, and we do not offer rush orders. Orders are packed and shipped in the exact order they come in — no skipping the queue! 💅
🏡 Local Pickup
From 2021–2023, we offered local pickup from our Brisbane store. We've since moved back to a home-based setup, and for safety reasons, local pickup is no longer available. Thank you for understanding our need to keep things secure and cozy! 🏠💕
📦 Shipping Costs
Blushery uses flat-rate shipping — nice and simple!
- Within Australia: $10.00
- International: $21.00 AUD
- FREE shipping for orders over:
- $60 AUD (within Australia)
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$100 AUD (international)
💔 Damaged in Transit? Oh no!
If something arrives damaged, don’t panic — we’ve got you.
Please contact us within 7 days of delivery at brooklyn@blusheryaustralia.com, and include:
- A photo of the damaged product and the packaging
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Please hold onto everything until we advise next steps (we’ll let you know if a refund or replacement is coming your way)
We want you to love what you receive — always!
📬 Tracking Your Order
Once your parcel has been collected, we’ll send you your tracking info so you can follow its every move!
You can also track it directly here:
📦 Track with AusPost
💕 Blushery Returns & Exchanges Policy 💌
We totally get it — sometimes things just don’t work out. If you’ve had a change of heart, here's how we can help:
🌸 Change of Mind Returns & Exchanges
We accept returns and exchanges due to change of mind within 7 days of receiving your order. Just pop us an email at brooklyn@blusheryaustralia.com and we’ll walk you through it.
After 7 days, we assume you love your goodies and want to keep them forever! 😘 That means we can’t offer a refund, exchange, or replacement past that point — so please get in touch quickly if you’re not 100% happy.
🚫 A Few Exceptions (Sorry, no take-backs!)
- Earrings (for hygiene reasons)
- Personalised items (made just for you!)
-
Sale items (already a steal!)
These are final sale and can’t be returned or exchanged, no matter what.
📦 Sending It Back
- You’ll need to cover the return postage — we wish we could do it all, but we’re still a little biz!
-
If you're exchanging something, you’ll also need to cover the shipping for the new item to come out to you.
💰 Refund Details
- We’ll refund the cost of the item only — original shipping fees are non-refundable.
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If your order qualified for free shipping (over $60), your refund will be $10.00 less to help cover what we paid to send it your way (yep, “free shipping” still costs us every time 😅).
Items must be:
- In original condition
- Unused
-
In original packaging
Please return items to:
Blushery
75 Jindabyne Court, GREENBANK QLD 4124
🛠️ Faulty Items & Product Warranty
We stand behind our handmade goodies, so if something's gone wrong — we’ve got you!
✨ Our Promise:
For items under $15: Refund, store credit, or gift card if it breaks within 6 months
For items over $15: Free replacement if it breaks within 1 year
“Breakage” means: something gave way because of a fault in the item.
Doesn’t include: being dropped, crushed, melted in a hot car (yes, it happens!), or jumbled at the bottom of a chaotic handbag 😅
😬 Did We Mess Up?
If we made an error — wrong item, missing item, or a little oops during the handmade process — we're on it.
Email us within 7 days at brooklyn@blusheryaustralia.com and we’ll send the correct item with love (and postage on us!). We may include a return envelope so you can send the wrong item back — super easy!
Thanks for shopping with Blushery — we’re so grateful to have you here. 💖
Got questions? Don’t be shy — reach out anytime at brooklyn@blusheryaustralia.com.